Frequently Asked Questions

Why can’t I email customer support?

Due to the frequency of repetitive emails received, we have turned off email messaging and updated the FAQ section.  Please find your answer below.

Why Pay? Why Metron?

The unique part of the paid programming is the personalized target pacing for your workouts, which is not available via the website. What makes the program work, is training with the correct stimulus. Without individualized target pacing, you would have a hard time improving your threshold efficiently. Pacing targets are generated based on your past performance history (It’s tied to your PRs and progress). Regarding the workouts, they are designed in a particular training progression to optimize the results, not workout of the week which could be randomly picked on the website every week.

Pricing? If I sign up for a plan, do I have to pay the fee up front or is it a monthly fee?

Metron is a subscription service with 3 different commitments.

  • Monthly at a higher per month fee basis.  
  • Biannual, with a cheaper per month net cost, billed up front and then every 6 months.  
  • Annual, with the biggest savings, billed upfront recurring on the next year’s billing date.

Which Program should I select?

We usually recommend Running: Develop Your Engine & Stamina as step 1.  It’s designed to build up your resistant to fatigue and provides personalized run pacing goals after baseline runs are inputted.   Once you have the foundation, you can use the other programs to build up the volume (be able to run longer).

Can I do these workouts inside?

The running protocols are designed to be completed outdoors.  There are specific days on your plan that will require, hills, sprints and sled pushes.

Can I use the rower and or bike in place of running?

The workout pacing will not transfer to a row or bike unless you sign up to a training plan the specifies it is included.  See the Training Plans under the main menu drop down.

Can anyone participate?

Yes and No. This program is designed for CrossFit coaches, trainers, and athletes of all levels. No prior experience with endurance coaching and training is required to participate.  However, you do need to be in good health and should always seek clearance with a DR before starting any exercise activity.

Can I participate if I have an existing injury?

If you’re injured and the injury affects running or any other endurance related to exercise, you, unfortunately, cannot participate.

Will Chris share his Games athlete programming methodology?

Chris uses the same assessment and programming method for every athlete he coaches. It should be regarded that while Chris has had enormous success with CrossFit Games athletes, he has had the same success with other athlete types over throughout his 30+ years of experience.

Why is my workout repeating?

The workout track is designed by the program author.  When you reach the end of the specifically designed workout cycle, you will be recycled back to the beginning.  The good thing about Metron is that each time you come to a new workout whether it be Day 1 of a program and or the last day it will personalize to your last performance data.  This means it is always a new workout based on improvements and or degradations making is a plan build for you.

Is there somewhere where I can see all of the weekly workouts that have been previously posted?

No.  The free program accessed through the website aerobic capacity is 1 to many offered on a weekly basis.  If you want more features like, logging and tracking your workouts with personalization, please browse the premium programs offered via the Metron platform under Training Plans above.

I’m injured or unable to train at the moment. Can I put my membership on hold?

We do have ability to pause your membership, you will be able to pause anytime up to 6 weeks via Manage Subscription menu option. Feel free to reach out to us if you need to extend beyond that period.

Do you do 1-on-1 coaching?

No.  But, the unique thing about our platform is you can search goal specific programs that will personalize to you.  That means when you track and train metron AVP technology will evaluate your performance and update your plan.  The more you log the more the platform will update unique exercises and estimate what you can actually do via the coaches intended modality.

How do I update my email address?

You can change your information anytime through the menu (see screenshot below)

  1. Click on the menu icon on the top left of the screen
  2. Click on your name (dropdown menu will open)
  3. Click on Basic Profile
  4. Update your information

basic profile

How Do I update My Payment Details?

You can update your primary payment method here or follow these steps:

  • Click the Menu Icon in the top left Corner of the home screen dashboard
  • Click Payment Info

How do I manage my subscription?

You can update your subscription by following these steps:

  • Click the Menu Icon in the top left Corner of the home screen dashboard
  • Click Manage Subscription

Will my workouts be personalized?

All workouts in our system will be personalized based on your latest performance testing data. Metron’s platform utilizes tools that help create the most accurate workouts based on your athletic level and goals.

Will your Aerobic Capacity programming reduce my overall strength?

None of my elite or recreational athletes have experienced any reduction in their max lifts. In fact, every athlete has continued to set new personal records. In many cases, those PRs occur on the same day a workout is performed. As an example, Camille recently set a 200 lb snatch PR on the same day she ran 6800m on the track. Camille is in her 3rd year of programming. Matt Fraser recently ran 3x(3x600m) with 40-second rest between reps and 4 minutes between round; 3 hours later he hit a personal record with his clean at 375lbs. Another example, Rich Froning set PRs in his vertical jump, should press, back squat, and deadlift and clean during his first 16 weeks of programming.

What if I have a question regarding my technique?

You will have access to the content library which will include coaching tips & technique videos.

What types of workouts are included?
  • Aerobic Threshold: Steady workouts at a moderate intensity to develop fuel efficiency (burn fat), musculoskeletal system, and aerobic endurance.
  • Lactate Threshold: Higher volume workouts with longer distance intervals at higher “threshold” intensities with less rest between reps and sets.  
  • VO2 Max: Lower volume workouts, shorter distance intervals at higher intensities, and more rest between reps and sets.
  • Speed Endurance: Very low volume workouts with interval distances less than 60sec. Extremely high intensities. Used to recruit fast twitch fibers and force them to develop endurance. Full recovery between reps and sets.  
  • Strength Endurance: Low volume workouts with high-intensity intervals that include various explosive movements to recruit and develop your fast twitch muscle fibers.

Will you go over nutrition at all?

We will occasionally include nutritional content although the core of this program is concentrated on developing your performance through aerobic capacity training.

Do you have marathon training program?

No, we currently don’t have the marathon plan yet.

Can this program help someone who has already running 30-50 mi a week?

Running: Develop Your Engine & Stamina should work well for you since it is designed to boost your performance and resistant to fatigue at the same time (the program is designed for distances between 400m to 5K). Since you are already training with a lot of volume, improving your 4mi time shouldn’t be a problem.

Is there an mobile app?

We do not currently have an mobile app, but I can share that we are in mobile app development estimating q1 2017 release.  The Metron platform utilizes the web browser on mobile or desktop in an optimized-mobile experience.

What happens if I miss a workout?

We are evaluating your progress on a weekly basis. The programmed workouts must be completed within a week period to move forward to the following week. The Aerobic Capacity program is a weekly progression that must be followed to maximize the results.

My question is not answered what now?

Quick answers to more technical questions can be found at http://support.metron.io/.  You are a paying customer, so you can utilize the intra-platform email for a follow-up answer.  Access support via the top right mail platform icon on the main page after you log in.